Olga Gjerald
Professor
Contact
Telephone: 51833763
Email: olga.gjerald@uis.no
Room: EAL H-311
Department
Faculty of Social Sciences
NHS – Department of Leadership and Service Innovation
Publications
Vitenskapelige publikasjoner
Gjerald, Olga; Blumenthal, Veronica Isabel
(2024)
The four mechanisms of the immersion process. I: Handbook of experience science: tourism, hospitality, and leisure.Edward Elgar Publishing.
ISBN 9781803926896.
s.12-23.
Baum, Tom; Curran, Deirdre; Hadjisolomou, Anastasios; Gjerald, Olga; Linge, Tone Therese; Yoo, Kate Inyoung; Winchenbach, Anke
(2024)
Interrogating tourism and hospitality's wicked employment issues through the lens of paradox theory. I: Tourism policy-making in the context of contested wicked Pproblems : Politics, paradigm shifts and transformation processes .Emerald Group Publishing Limited.
ISBN 978-1-83549-985-6.
s.1-20.
Gjerald, Olga; Furunes, Trude; Mathisen, Gro Ellen
(2023)
“What else is new?” identifying emerging psychosocial risk factors in hospitality employment.Employee Relations.
ISSN 0142-5455.
Blumenthal, Veronica; Gjerald, Olga
(2023)
Designing for highly involving experiences : Immersion in virtual and ‘real-world’ experiencescapes. I: Tourism and the Experience Economy in the Digital Era : Behaviours and Platforms.Routledge.
ISBN 9781032372181.
s.128-141.
Andreassen, Hanne; Gjerald, Olga
(2023)
What drives consumer expectations for institutional food? Identifying antecedents of normative and predictive expectations in baby boomers.Journal of Consumer Behaviour.
ISSN 1472-0817.
DOI: 10.1002/cb.2238
Stemmer, Kathrin; Gjerald, Olga; Øgaard, Torvald
(2022)
Crowding, emotions, visitor satisfaction and loyalty in a managed visitor attraction .Leisure Sciences.
ISSN 0149-0400.
Blumenthal, Veronica; Gjerald, Olga
(2022)
‘You just get sucked into it’: extending the immersion process model to virtual gameplay experiences in managed visitor attractions.Leisure Studies.
ISSN 0261-4367.
Volum 41.
Hefte 5.
s.722-741.
Xie, Jinghua; Gjerald, Olga
(2022)
Airbnb guests’ pro-environmental behaviour and community resilience : Mitigating the negative impacts of Airbnb tourism. I: Peer-to-peer accommodation and community resilience : Implications for sustainable development.CABI Publishing.
ISBN 9781789246605.
s.68-80.
Gjerald, Olga; Eslen-Ziya, Hande
(2022)
From discontent to action: #quarantinehotel as not just a hashtag.Cogent Social Sciences.
ISSN 2331-1886.
Volum 8.
Hefte 1.
Andreassen, Hanne; Gjerald, Olga; Myrnes-Hansen, Kai Victor
(2022)
“Same, same but different”: insights on ageing consumers and their expectations of institutional food.British Food Journal.
ISSN 0007-070X.
Volum 125.
Hefte 2.
s.662-678.
Santoso, Clarissa; Gjerald, Olga
(2022)
Guided discussion or immersive play? Influence of on-site presentation platform on visitor satisfaction in a heritage attraction.Scandinavian Journal of Hospitality and Tourism.
ISSN 1502-2250.
Andreassen, Hanne; Gjerald, Olga; Hansen, Kai Victor
(2021)
“The Good, The Bad, and the Minimum Tolerable”: Exploring Expectations of Institutional Food .Foods.
ISSN 2304-8158.
Volum 10.
Hefte 4.
Gjerald, Olga; Dagsland, Åse Helene Bakkevig; Furunes, Trude
(2021)
20 years of Nordic hospitality research: A review and future research agenda.Scandinavian Journal of Hospitality and Tourism.
ISSN 1502-2250.
Volum 21.
Hefte 1.
s.37-48.
Gjerald, Olga; Furunes, Trude
(2020)
Managerial practices of co-creation and psychosocial work outcomes. I: Tourism employment in Nordic countries : Trends practices and opportunities.Palgrave Macmillan.
ISBN 9783030478124.
s.213-234.
Furenes, May Irene; Røislien, Jo; Gjerald, Olga; Furunes, Trude; Øgaard, Torvald
(2019)
A systematic review and meta-analysis: the effect of feedback on satisfaction with the outcome of task performance.Heliyon.
ISSN 2405-8440.
Volum 5.
Hefte 11.
s.1-14.
Furenes, May Irene; Gjerald, Olga; Øgaard, Torvald
(2018)
Say it’s fantastic or say nothing at all: Effects of feedback on consumers’ satisfaction with the outcome of co-production .Cogent Business & Management.
ISSN 2331-1975.
Volum 5.
Hefte 1.
s.1-14.
Furenes, May Irene; Øgaard, Torvald; Gjerald, Olga
(2017)
How face-to-face feedback influences guest outcome evaluation of co-production: Changing or shaping guest experiences?.Tourism Management Perspectives.
ISSN 2211-9736.
Volum 21.
s.59-65.
Gjerald, Olga
(2016)
Fordelt ledelse. I: Filosofi og ledelse : en antologi om dialogen som nøkkel til forståelse.
Hertervig Akademisk.
ISBN 978-82-8217-228-8.
s.178-187.
Gjerald, Olga; Lyngstad, Hallvor
(2015)
Service risk perceptions and risk management strategies in business-to-business tourism partnerships.Tourism Management Perspectives.
ISSN 2211-9736.
Volum 13.
s.7-17.
Gjerald, Olga; Øgaard, Torvald
(2012)
Basic assumptions of service employees: Influence on job performance and market-oriented behaviors.International Journal of Business Administration.
ISSN 1923-4007.
Volum 3.
Hefte 6.
s.1-12.
DOI: 10.5430/ijba.v3n6p1
Gjerald, Olga; Øgaard, Torvald
(2010)
Exploring the measurement of basic assumptions about guests and co-workers in the hospitality industry.International Journal of Contemporary Hospitality Management.
ISSN 0959-6119.
Volum 22.
Hefte 6.
s.887-909.
Gjerald, Olga; Øgaard, Torvald
(2010)
Eliciting and analysing the basic assumptions of hospitality employees about guests, co-workers and competitors.International Journal of Hospitality Management.
ISSN 0278-4319.
Volum 29.
Hefte 3.
s.476-487.
Gjerald, Olga; Øgaard, Torvald
(2009)
Eliciting and analysing the basic assumptions of hospitality employees about guests, co-workers and competitors.
International Journal of Hospitality Management.
ISSN 0278-4319.
Volum xx.
Hefte xx.
Gjerald, Olga; Øgaard, Torvald
(2008)
Why should hospitality management focus more on the construct of basic assumptions? A review and research agenda.
Scandinavian Journal of Hospitality and Tourism.
ISSN 1502-2250.
Volum 8.
Hefte 4.
s.1-23.
Gjerald, Olga; Øgaard, Torvald
(2008)
Why should Hospitality Management Focus more on the Construct of Basic Assumptions? A Review and Research Agenda.Scandinavian Journal of Hospitality and Tourism.
ISSN 1502-2250.
Volum 8.
Hefte 4.
s.294-316.
Gjerald, Olga
(2005)
Sociocultural Impacts of Tourism: A Case Study from Norway.
Journal of Tourism and Cultural Change.
ISSN 1476-6825.
Volum 3.
Hefte 1.
s.36-58.
Bøker og kapitler
Linge, Tone Therese; Gjerald, Olga; Dagsland, Åse Helene Bakkevig; Myrnes-Hansen, Kai Victor; Arasli, Huseyin; Furunes, Trude
(2023)
In Pursuit of Fair Work: Taking a closer look at the Norwegian hospitality industry .
Universitetet i Stavanger.
ISBN 978-82-8439-184-7.
Furunes, Trude; Gjerald, Olga
(2018)
Psykososialt arbeidsmiljø i servicebedrifter.
Universitetet i Stavanger.
Gjerald, Olga; Øgaard, Torvald; Sandve, Anethe
(2011)
Evaluering av holdninger til og interesse for friluftsfaglig utdanning blant ungdommen i valgsituasjon.
Universitetet i Stavanger.
Gjerald, Olga
(2010)
Basic assumptions of service employees: Influence on employee job outcomes.
Universitetet i Stavanger.
ISBN 9788276444230.
Frick, Jan; Wathne, Kathrine J.; Gjerald, Olga
(2008)
Greenhouse Entrepreneurship Guide: Syllabus for Course and Textbook.
Universitetet i Stavanger.
Frick, Jan; Gjerald, Olga
(2007)
Baseline Analysis for Entrepreneurship Support in Kaliningrad Region.
Universitetet i Stavanger.
Bjerkeng, Marit; Bräger, Tatiana; Gjerald, Olga
(2005)
Øvinger Sosedi 2.
Fagbokforlaget.
ISBN 8276749682.
Formidling
By, Rune Todnem; Lupina-Wegener, Anna; Gjerald, Olga
(2024)
Home of the MAD.Journal of Change Management.
ISSN 1469-7017.
Gjerald, Olga; Skeiseid, Heidi Victoria
(2024)
Hospitality students’ leadership aspirations, career choices, and career trajectories.
CAUTHE 2024;
2024-02-06 - 2024-02-09.
Linge, Tone Therese; Gjerald, Olga; Arasli, Huseyin; Dagsland, Åse Helene Bakkevig; Myrnes-Hansen, Kai Victor; Furunes, Trude
(2024)
Workplace abuse and psychological strain in the Norwegian hospitality industry.
CAUTHE 2024;
2024-02-06 - 2024-02-09.
Gjerald, Olga; Linge, Tone Therese
(2024)
Workplace sexual harassment - a Nordic perspective.
Addressing Sexual Harassment In The Hospitality Industry;
2024-06-03.
Gjerald, Olga; Robinson, Richard N. S.; Baum, Tom; Linge, Tone Therese; Hadjisolomou, Anastasios; Lub, Xander
(2024)
Addressing critical issues of hospitality work: Insights from a Delphi study.
The 32nd Nordic Symposium on Tourism and Hospitality Research;
2024-09-18 - 2024-09-20.
Linge, Tone Therese; Gjerald, Olga; Myrnes-Hansen, Kai Victor; Dagsland, Åse Helene Bakkevig; Furunes, Trude
(2024)
Intersectional perspectives on sexual harassment in Norwegian hospitality workplaces.
The 32nd Nordic Symposium on Tourism and Hospitality Research;
2024-09-18 - 2024-09-20.
Müller, Dieter; Gjerald, Olga
(2024)
How to get your article published. A PhD seminar on acdemic publishing..
The 32nd Nordic Symposium on Tourism and Hospitality Research;
2024-09-18 - 2024-09-20.
Curran, Deirdre; Williamson, David; Duncan, Tara; Linge, Tone Therese; Gjerald, Olga; Robinson, Richard N. S.; Mitsakis, Fotis; Hadjisolomou, Anastasios; Booyens, Irma; Cunningham, Tayler; Nickson, Dennis; Baum, Tom
(2023)
Intellectual activism: the path to change in policy and practice through critical research. The work of the Global Hospitality Research Alliance (GHRA) .
The 33rd Annual Council for Australasian Tourism and Hospitality Education (CAUTHE) Conference;
2023-02-07 - 2023-02-09.
Gjerald, Olga; Linge, Tone Therese; Curran, Deirdre; Ladkin, Adele; Mooney, Shelagh; Robinson, Richard N. S.; Hadjisolomou, Anastasios; Baum, Tom
(2023)
(Un)fair work in hospitality: Global research findings on the lived experience of hospitality workers.
International Labour Process Conference 2023 (ILPC2023);
2023-04-12 - 2023-04-14.
Gjerald, Olga; Linge, Tone Therese; Duncan, Tara; Thulemark, Maria; Rossi, Eleonora; Myrnes-Hansen, Kai Victor; Dagsland, Åse Helene Bakkevig; Juliusdottir, Magnifridur; Furunes, Trude
(2023)
Sexual harassment prevention strategies of Nordic working life actors in tourism and hospitality workspaces.
21st European Work and Organizational Pscychology Congress (EAWOP);
2023-05-24 - 2023-05-27.
Linge, Tone Therese; Gjerald, Olga; Arasli, Huseyin; Dagsland, Åse Helene Bakkevig; Myrnes-Hansen, Kai Victor; Furunes, Trude
(2023)
Harassment, bullying, and psychological strain at work: Norwegian hospitality workers' experiences during the COVID-19 pandemic.
21st European Work and Organizational Pscychology Congress (EAWOP);
2023-05-24 - 2023-05-27.
Gjerald, Olga; Blumenthal, Veronica
(2023)
Slik skaper du altoppslukende opplevelser for gjestene dine.
Reiseliv1.
ISSN 2703-8734.
Volum 4.
s.56-57.
Linge, Tone Therese; Gjerald, Olga; Dagsland, Åse Helene Bakkevig; Myrnes-Hansen, Kai Victor; Furunes, Trude
(2023)
Prosjekt «Seksuell trakassering innen reiseliv og hotell: Bruke fortid og nåtid til å informere fremtiden» .
Innspillsmøte om arbeidet med ny Stortingsmelding om seksuell trakassering. ;
2023-03-15.
Gjerald, Olga; Ravneberget, Stine
(2023)
Motehotell i særklasse.
Gjerald, Olga
(2023)
Nordic working life actors' perspectives on sexual harassment prevention strategies in hospitality and tourism workplaces.
Strathclyde Business School Seminar;
2023-06-14.
Gjerald, Olga; Linge, Tone Therese; Dagsland, Åse Helene Bakkevig; Myrnes-Hansen, Kai Victor; Furunes, Trude
(2023)
Exploring sexual harassment prevention approaches in Norwegian hospitality workplaces: Insights from industry practitioners and working life partners.
31st Nordic symposium on tourism and hospitality research;
2023-09-19 - 2023-09-21.
Arasli, Huseyin; Linge, Tone Therese; Gjerald, Olga; Dagsland, Åse Helene Bakkevig; Myrnes-Hansen, Kai Victor; Furunes, Trude
(2023)
Examining the links between workplace abuse and psychological stress in a unionized setting: experiences, witnesses and preparatory aspects.
31st Nordic symposium on tourism and hospitality research;
2023-09-19 - 2023-09-21.
Gjerald, Olga
(2023)
Hvem er våre studenter og hva vil de? Erfaringer med fokusgruppeintervjuer med studentene på NHS.
Universitetet i Stavanger;
2023-11-27.
Gjerald, Olga
(2023)
Studentfokusgrupper NHS - opplegg og gjennomføring.
Universitetet i Stavanger;
2023-12-13.
Gjerald, Olga
(2023)
Erfaringer med fokusgruppeintervjuer med studentene på NHS .
Universitetet i Stavanger;
2023-12-14.
Xie, Jinghua; Tveteraas, Sigbjørn Landazuri; Landazuri, Ursula; Gjerald, Olga
(2022)
Før solgte hotellrommene seg selv, så enkelt er det ikke lenger.
Stavanger Aftenblad.
ISSN 0804-8991.
s.55-55.
Linge, Tone Therese; Gjerald, Olga; Arasli, Huseyin; Dagsland, Åse Helene Bakkevig; Myrnes-Hansen, Kai Victor; Furunes, Trude
(2022)
Hospitality Worker Experience Survey, Norway: Some preliminary results.
Hospitality Employment Network: Sharing our HWES studies;
2022-03-22.
Kirilkina, Diana; Gjerald, Olga
(2022)
Formelt eller uformelt? HR-praksiser i små familiehoteller.
Reiseliv1.
ISSN 2703-8734.
Volum 4.
s.46-47.
Duncan, Tara; Thulemark, Maria; Rossi, Eleonora; Linge, Tone Therese; Gjerald, Olga; Dagsland, Åse Helene Bakkevig; Myrnes-Hansen, Kai Victor; Furunes, Trude; Juliusdottir, Magnfridur
(2022)
Sexual Harassment in Tourism and Hospitality: An intersectional approach to a Nordic challenge.
IGU Paris 2022;
2022-07-18 - 2022-07-22.
Gjerald, Olga; Robinson, Richard; Linge, Tone Therese; Baum, Tom; Hadjisolomou, Anastasios
(2022)
“Name the 10 most disturbing issues in hospitality work today”: Creating a Manifesto for Hospitality Work.
30th Nordic Symposium of Tourism and Hospitality Research;
2022-09-26 - 2022-09-29.
Gjerald, Olga
(2022)
Special Session: 20 years of Scandinavian Journal of Hospitality and Tourism.
30th Nordic Symposium of Tourism and Hospitality Research;
2022-09-26 - 2022-09-29.
Linge, Tone Therese; Gjerald, Olga; Arasli, Huseyin; Dagsland, Åse Helene Bakkevig; Myrnes-Hansen, Kai Victor; Furunes, Trude
(2022)
Dignity and respect at work: Norwegian hospitality workers’ experiences during the COVID-19 pandemic.
30th Nordic Symposium of Tourism and Hospitality Research;
2022-09-26 - 2022-09-29.
Duncan, Tara; Thulemark, Maria; Rossi, Eleanora; Linge, Tone Therese; Gjerald, Olga; Dagsland, Åse Helene Bakkevig; Myrnes-Hansen, Kai Victor; Furunes, Trude; Juliusdottir, Magnifridur
(2022)
Taking ’stock’: Taking an intersectional approach to sexual harassment in tourism and hospitality in a Nordic context.
30th Nordic Symposium of Tourism and Hospitality Research;
2022-09-26 - 2022-09-29.
Gjerald, Olga; Grahn, Åsa Helen
(2022)
Accessible tourism research: State of the art.
Accessible tourism for all - Sustainable strategies for recovery;
2022-10-25.
Xie, Jinghua; Gjerald, Olga
(2022)
Uncovering determinants of residents' perceptions of overtourism.
Accessible tourism for all - Sustainable strategies for recovery;
2022-10-25.
Andreassen, Hanne; Gjerald, Olga; Hansen, Kai Victor
(2021)
The Good, The Bad and The Minimum Tolerable: Exploring Expectations Towards the Institutional Food Experience .
Society for Consumer Psychology Annual Conference 2021;
2021-03-04 - 2021-03-06.
Gjerald, Olga
(2021)
Это переходит все границы.
Gjerald, Olga
(2021)
"Ехать должна была не я".
Xie, Jinghua; Gjerald, Olga
(2021)
Airbnb guests' pro-environmental behavior.
29th Nordic Symposium on Tourism and Hospitality Research;
2021-09-21 - 2021-09-23.
Gjerald, Olga; Dagsland, Åse Helene Bakkevig; Furunes, Trude
(2021)
Looking back at 20 years of Nordic hospitality research: A review and research agenda.
29th Nordic Symposium on Tourism and Hospitality Research;
2021-09-21 - 2021-09-23.
Grøtte, Maria Stene; Wollesund, Yvonne; Gjerald, Olga
(2021)
Hvordan få unge reisende til å opptre mer miljøbevisst på reise?.
Reiseliv1.
ISSN 2703-8734.
Volum 7.
s.46-46.
Gjerald, Olga; Furunes, Trude
(2021)
Seksuell trakassering - noe vi trenger å snakke om?.
Reiseliv1.
ISSN 2703-8734.
Volum 8.
s.48-49.
Linge, Tone Therese; Gjerald, Olga; Dagsland, Åse Helene Bakkevig; Myrnes-Hansen, Kai Victor; Furunes, Trude; Arasli, Huseyin; Baum, Tom; Duncan, Tara; Robinson, Richard
(2021)
Hospitality workers’ experiences during the COVID-19 pandemic.
29th Nordic Conference on Tourism and Hospitality Research;
2021-09-21 - 2021-09-23.
Gjerald, Olga; Furunes, Trude
(2020)
Styrt fleksibilitet: Vertskap før, under og etter covid-19.
HRR: Hotell, restaurant & reiseliv.
Volum 6.
Gjerald, Olga
(2019)
Den vanskelige debatten om turistskatt i Norge.
HRR: Hotell, restaurant & reiseliv.
Volum 3.
s.26-26.
Gjerald, Olga; Furunes, Trude; Mathisen, Gro Ellen
(2019)
Developing a tailor-made indicator for measuring psychosocial risk factors in the service sector.
19th Eawop Congress ;
2019-05-29 - 2019-06-01.
Sørdal, Kristin; Gjerald, Olga
(2019)
- Pakkereisene er døde slik vi kjenner dem.
Sørdal, Kristin; Gjerald, Olga
(2019)
- Pakkereisen er ikke død.
Furunes, Trude; Dagsland, Åse Helene Bakkevig; Gjerald, Olga; Einarsen, Kari
(2019)
What is sexual harassment? Hospitality employees’ view of the concept .
28th Nordic Symposium on Tourism and Hospitality Research;
2019-10-23 - 2019-10-25.
Dagsland, Åse Helene Bakkevig; Gjerald, Olga; Furunes, Trude; Einarsen, Kari
(2019)
Prevalence of sexual harassment in the hospitality industry .
28th Nordic Symposium on Tourism and Hospitality Research;
2019-10-23 - 2019-10-25.
Gjerald, Olga; Furunes, Trude
(2019)
Connecting psychosocial work environment and different business logics in Norwegian service firms.
28th Nordic Symposium on Tourism and Hospitality Research;
2019-10-23 - 2019-10-25.
Furunes, Trude; Dagsland, Åse Helene Bakkevig; Gjerald, Olga; Einarsen, Kari
(2019)
What is sexual harassment?.
28th Nordic Symposium on Tourism and Hospåitality Research ;
2019-10-23 - 2019-10-25.
Gjerald, Olga; Flaatten, Camilla
(2018)
Turistskatten dobles på populære spanske øyer.
Gjerald, Olga; Skotheim, Hanna
(2018)
Én natt på luksushotell.
Gjerald, Olga; Flaatten, Camilla
(2018)
Ferien kan bli dyrere dersom du skal til disse øyene i sommer .
Gjerald, Olga; Flaatten, Camilla
(2018)
Turistskatt i Norge?.
Gjerald, Olga; Flaatten, Camilla
(2018)
Høyt skattede feriemål blir dyrere.
Gjerald, Olga; Skotheim, Hanna
(2018)
Én natt på luksushotell.
Gjerald, Olga; Skotheim, Hanna
(2018)
"The New Luxury".
Gjerald, Olga
(2018)
Voss for dem under fem.
Bergensavisen.
Volum 31.
Hefte 8.
s.27-27.
Furenes, May Irene; Røislien, Jo; Gjerald, Olga; Furunes, Trude; Øgaard, Torvald
(2018)
Predicting satisfaction with co-production: A systematic review and meta-analysis of feedback intervention on consumers' satisfaction with task performance.
27th Nordic Symposium on Tourism and Hospitality Research;
2018-09-24 - 2018-09-26.
Gjerald, Olga; Furunes, Trude
(2018)
Psychosocial work environment in service industries.
27th Nordic Symposium on Tourism and Hospitality Research;
2018-09-24 - 2018-09-26.
Skotheim, Hanna; Gjerald, Olga
(2018)
Europas uberørte reisemål.
Skotheim, Hanna; Gjerald, Olga
(2018)
Europas uberørte reisemål.
Skotheim, Hanna; Gjerald, Olga
(2018)
Sjekk ut Europas uberørte reisemål.
Skotheim, Hanna; Gjerald, Olga
(2018)
Urørte reisemål i Europa .
Gjerald, Olga
(2017)
Hele verden leser om Tom Cruise på Preikestolen.
Gjerald, Olga; Furenes, May Irene
(2017)
Hva skal vi med forskning i debatt?.
Stavanger Aftenblad.
ISSN 0804-8991.
Volum 11.
Hefte Uke 47.
s.21-21.
Gjerald, Olga
(2015)
How do Nordic incoming tour operators manage their reputation?.
24th Nordic Symposium in Tourism and Hospitality;
2015-10-01 - 2015-10-03.
Gjerald, Olga
(2015)
Using Nvivo to analyze multiple source data tourism research.
24th Nordic Symposium in Tourism and Hospitality;
2015-10-01 - 2015-10-03.
Gjerald, Olga
(2014)
Stort med doktorgrad.
Gjerald, Olga; Gudjonsson, Ida
(2014)
Demper turistenes forventninger.
Gjerald, Olga
(2014)
Demper turistenes forventninger.
Øgaard, Torvald; Gjerald, Olga; Larsen, Svein; Marnburg, Einar
(2014)
Employees’ organizational practice perceptions in the hospitality industry:.
23rd Nordic Symposium on Tourism and Hospitality Research;
2014-10-01 - 2014-10-04.
Øgaard, Torvald; Gjerald, Olga; Larsen, Svein; Marnburg, Einar
(2014)
Value-based management of tourism- and hospitality organizations: Are perceptions of culture related to job outcomes?.
23rd Nordic Symposium on Tourism and Hospitality Research;
2014-10-01 - 2014-10-04.
Gjerald, Olga
(2012)
Med fokus på service: Hvordan gjøre en bedre jobb for brukerne.
Kurs for Kontoret, en yrkesorganisasjon i Delta;
2012-09-26 - 2012-09-28.
Gjerald, Olga
(2012)
Serviceledelse og serviceorganisering.
Kurs for Globalstudies, Kambodsja;
2012-10-08 - 2012-10-24.
Gjerald, Olga; Lyngstad, Hallvor
(2012)
Capacity building in higher tourism education at University of Fianarantsoa, Madagascar.
FK Norway homecoming seminar;
2012-03-19 - 2012-03-20.
Gjerald, Olga
(2012)
Service quality risk perceptions in business-to-business partnerships: Incoming tour operators’ subjective risk judgments and risk management strategies.
Tourism seminar ;
2012-10-04.
Gjerald, Olga
(2012)
Kvalitativ dataanalyse i Nvivo9.
Nvivo9 workshop for PhD studenter;
2012-05-09.
Gjerald, Olga; Øgaard, Torvald
(2011)
Examining the influence of organizational practices on organizational commitment in the hospitality industry.
15th conference of the European Association of Work and Organizational Psychology ;
2011-05-25 - 2011-05-28.
Gjerald, Olga; Lyngstad, Hallvor
(2011)
Saman for bærekraftig turisme.
Engstrøm, Truls Eric Johan; Gjerald, Olga
(2011)
Nordic Geoguide School: The Nordplus project.
International Geopark Conference ;
2011-08-25 - 2011-08-26.
Gjerald, Olga
(2011)
Tour operators' perceptions of service quality risks.
The 20th Nordic Symposium of Tourism and Hospitality Research;
2011-09-21 - 2011-09-24.
Gjerald, Olga; Øgaard, Torvald
(2010)
Basic assumptions as determinants of market orientation and job performance in hospitality.
19th Nordic Symposium in Tourism and Hospitality Research;
2010-09-23 - 2010-09-25.
Gjerald, Olga
(2010)
Viser følelser - tar kunden på alvor.
Gjerald, Olga
(2010)
Viser følelser - tar kunden på alvor.
VG : Verdens gang.
ISSN 0805-5203.
Hefte 05.11.2010.
s.46-46.
Gjerald, Olga
(2010)
Slik tar du kunden på alvor.
Univers.
Volum 4.
s.6-6.
Gjerald, Olga; Øgaard, Torvald
(2009)
How predictable do you want your customers to be? Development and preliminary validation of scale to assess basic assumptions of service employees.
14th European Congress of Work and Organizational Psychology;
2009-05-13 - 2009-05-16.
Øgaard, Torvald; Gjerald, Olga
(2008)
Market research for the business plan: Structuring the information need and report.
utenTitteltekst;
2008-04-22 - 2008-04-24.
Øgaard, Torvald; Gjerald, Olga
(2008)
Opportunity develoment and evaluation.
utenTitteltekst;
2008-04-22 - 2008-04-24.
Øgaard, Torvald; Gjerald, Olga
(2008)
Product Identification and Initial Assessment.
utenTitteltekst;
2008-04-22 - 2008-04-24.
Frick, Jan; Gjerald, Olga
(2008)
Business Plan: Write Your Business Plan.
utenTitteltekst;
2008-04-22 - 2008-04-24.
Frick, Jan; Gjerald, Olga
(2008)
Entrepreneurship Guide: Start Up and First Years.
utenTitteltekst;
2008-04-22 - 2008-04-24.
Frick, Jan; Gjerald, Olga
(2008)
Entrepreneurship Guide: Evaluating Goals.
utenTitteltekst;
2008-04-22 - 2008-04-24.
Frick, Jan; Gjerald, Olga
(2008)
Educational objectives of student entrepreneurship cources: designing and teaching classes based on the three domains of educational activities.
utenTitteltekst;
2008-06-03 - 2008-06-04.
Frick, Jan; Gjerald, Olga; Øgaard, Torvald
(2008)
Evaluating the setup for student entrepreneurship cources.
utenTitteltekst;
2008-10-08 - 2008-10-09.
Gjerald, Olga; Øgaard, Torvald
(2007)
Elicitation of Basic Organizational Assumptions in Tourism Enterprises by Means of Repertory Grid and Laddering.
16th Nordic Symposium in Tourism and Hospitality Research;
2007-09-27 - 2007-09-30.
Gjerald, Olga; Øgaard, Torvald
(2007)
Exploring the Empirical Content of Basic Organizational Assumptions about Customers, Employees and Competitors by Means of Repertory Grid, Laddering and Free Elicitation.
XIIIth European Congress of Work and Organizational Psychology;
2007-05-09 - 2007-05-12.
Gjerald, Olga
(2007)
Kvalitativ metode og prosjektarbeid.
utenTitteltekst;
2007-10-29 - 2007-10-30.
Engstrøm, Truls E.J.; Gjerald, Olga
(2007)
Reiselivstrender.
utenTitteltekst;
2007-10-17.
Gjerald, Olga; Øgaard, Torvald
(2006)
Examining stability of organizational practices within hotel industry: Development and further validation of Hofstede et al.'s (1990) organizational practices scale.
15th Nordic Symposium in Tourism and Hospitality Research;
2006-10-19 - 2006-10-22.
Øgaard, Torvald; Gjerald, Olga; Marnburg, Einar; Mathisen, Gro Ellen; Larsen, Svein; Løvli, Kim H; Torstensen, Terje
(2006)
Travellers` choice of package tours: The role of (un)conscious information processing and decision making.
The 15th Nordic Symposium in Tourism and Hospitality Research;
2006-10-19 - 2006-10-22.