Master in Service Leadership in International Business

Did you know that over 80 percent of all added value in companies and the public sector is related to service production and service? In other words, the society needs more leaders with expertise on developing and leading new service solutions.

Updated on
Facts
Duration

2 years (4 semesters)

Language of instruction

English

ECTS credits

120

Start of studies

August every year

 Service Leadership in International Business


Service is a central aspect in all sectors, from the hotel industry, tourism, transport and logistics, bank solution providers and web-based services within healthcare. Some are related to profit-oriented businesses, others to the public services.

The master programme in Service Leadership in International Business adds a broad perspective to your education and gives you career prospects within several types of fields. In addition, it gives you leadership competencies enabling you to affect and develop your co-workers. Competitive service solutions and services require teamwork, which in turn requires skilled leaders.

The study programme emphasizes the skills needed for a healthy and constructive teamwork as well as the skills needed for solving individual tasks, in order to stimulate an understanding of what it means to be a modern leader.
This is a full-time study with the possibility of studying a semester abroad.

The master programme is suited for you who have a bachelor’s degree containing elements from marketing, leadership and economy. Applicants with a bachelor’s degree within other relevant fields, will be considered.

Further studies

The Research school in Service Leadership, International Business & Hospitality Management educates researchers within all aspects central to the service industries in general, and tourism and hospitality in particular

Career prospects

This master degree programme, will for many be the start of a future career as managers. Former students from the NHS - Department of Leadership and Service Innovation can be found in different management positions within the service industry. Some are hotel manager, excecutive managers within tourism, sales and marketing managers, while others are production managers, Key account managers, consultants, or project managers. In other words, the study gives you a possiblity to work with a great variety of interesting sectors, with a great variation of interesting tasks.

This master degree may qualify for admission to PhD Programmes.

Learning outcomes

All study programmes at the UiS have a set of defined learning targets. Read more about the learning outcome for this study programme.

Knowledge

The candidate

  • Has advanced knowledge within service leadership in international business and particular insight in leadership theories, human resource management, marketing and aspects of developing and controlling service operations.
  • In- depth knowledge of a chosen field within international service leadership.
  • Has thorough knowledge about methods applied in strategy development, marketing and operational development and assessment within service leadership in international business.
  • Can analyze professional problems based on knowledge within service leadership in international business, its history, traditions and societal role and functions.

Skills

The candidate

  • Can analyze and be critical to various information channels.
  • Can structure and formulate professional reasonings, especially concerning responsible leadership, business accountability and sustainable industrial and business development.
  • Can analyze existing theories, methods and interpretations within service leadership in international business, and,
  • work independently with solving practical and theoretical problems.
  • Can employ relevant methods in research and development projects addressing development and assessment of service business operations, nationally and internationally.

General competence

The candidate

  • Can analyze relevant professional, practical and research ethical issues within service business industries.
  • Can employ his/ her knowledge and skills on new areas in order to accomplish advanced task and projects.
  • Can communicate extensive independent work and master expressions used within service leadership in international business.
  • Can communicate professional issues, analyzes and conclusions within service leadership.

Academic requirements

A bachelor’s degree, which includes at least 80 ECTS credits in one or several of the following subjects, is required:

  • Hotel/Hospitality Management
  • Restaurant Management
  • Tourism
  • Business Administration
  • Economy

Admission to this master's programme requires a minimum grade average comparable to a Norwegian C (according to ECTS Standards) in your bachelor's degree.

Supplementary rules for admission (pdf).

Application and admission

Q&A about the study program

Can I study and have a part time job? Who are the students on this program?

What are the living costs and living condition in Norway?

studyinnorway.no address these questions and guide you in order to be a successful student in Norway.

How much is the tuition fee?

The program is free of tuition fees.The only thing you have to pay is a fee to the student welfare organization (about NOK 700 per semester). The welfare organization will provide you with a lot of good services during your time as a student at UiS.

Can UiS give me a pre-assessment of my background before I apply?

No, the university has no capacity for this, you have to apply.

Can I study and have a part time job?

This master program expects that you put in 40-50 hours a week and you should be able to attend lectures and group meeting with fellow students. Therefore, there is only limited time for a job, but working 8-10 hours a week / in the weekends, should be OK.  Foreign students with a student visa are allowed to have a part time job in Norway.

Who are the students on this program?

Normally half of the students are Norwegians, the other half will come from all over the word – Europe, North and South America, Asia.

What does “case-based teaching" mean?

In all courses the teaching will be based on cases describing real leadership / management challenges. Students are expected to take active part in such discussion and must do several presentations as well.

Study plan and courses

Already a student? Find the full study programme description and study plan here

The Norwegian School of Hotel Management

The Norwegian School of Hotel Management is the second oldest hotel school of the world.

Studenter sitter på plen utenfor NHS, Norsk Hotellhøgskole

The Norwegian School of Hotel Management introduced its first Hospitality program i 1912. Today the school is a part of the The University of Stavanger, and have about 550 students in its programmes.

The Norwegian School of Hotel Management offers bachelor programmes in hotel management and tourism management, a master programme in international hotel and tourism leadership and PhD programmes in management, economics and tourism.

The school is cooperating with universities all over the world for student and teacher exchange programmes and also offers exchange programmes in English.

Students from more than 40 nations from all over the world are studying at the The Norwegian School of Hotel Management.

Student exchange

By going on exchange to one of our partner institutions abroad as part of your studies, you will have an opportunity to get a unique education. In addition to improving your career opportunities, you grow as a person and gain the ability to greater reflect on the topics you study as part of your degree. All about exchange

Exchange semester
In the 3rd semester the students can choose to study abroad for one semester and take courses equivalent to 30 credits (ECTS).

By going on exchange to one of our partner institutions abroad as part of your studies, you will have an opportunity to get a unique education. In addition to improving your career opportunities, you grow as a person and gain increased social, cultural and academic competence. In an increasingly international job market, this is a positive asset on your cv.It is also a positive signal to potential employers that you have taken part of your degree abroad.

The application process

The application deadline for applying to go on exchange in the autumn semester is 1 February. You apply in the digital student service desk. The application is processed by the International Office. Remember to meet the application deadline. Applications sent after the formal application deadline of 1 February will not be processed.

Prior to the application deadline, information meetings will be arranged about the exchange and information about the procedure with prior approval of courses. At NHS – Department of Leadership and Service Innovation, information meetings are held in October and January. An invitation to the meetings is sent out in advance with information about time, date, and meeting room. This is also posted in the time schedule. Up until the application deadline on 1 February, the International Office will also have additional information meetings where you can ask questions and get practical information about exchange.

The procedure in the application process to become an exchange student can be divided into several stages:

- Apply to become an exchange student within 1st. of February in the digital student service desk.

- Once you have been nominated, you will be assigned a contact person at the International Office who will assist with practical help and information about the process ahead, host university, etc.

- Find relevant courses and apply for pre-approval.

When the courses have been pre-approved, an online learning agreement (OLA) is made, which is a mutual agreement and confirmation between you, UiS, and the host university. A signed online learning agreement is a prerequisite for receiving an Erasmus+ scholarship. (Valid for student exchange within Erasmus+)

Students without a nominal study progression and who are delayed in their studies are advised not to go on exchange.


Choice of courses
The students can choose courses freely if they are consistent with the master's programs profile and do not overlap with compulsory courses already included in the program.

Help for pre-approval of courses
After the deadline for applying for student exchange, the department will assist on the process of pre-approval of courses. The department has lists over courses that have been pre-approved earlier at the various universities in order to make the pre-approval process easier.

When you need to find relevant courses, it is easy to get confused on the websites of the various educational institutions. We recommend that you take your time. In Norway, we use credits or ECTS to indicate the course's workload. In other countries, they can use points, or credits.

Here are some examples:

- Australia: Credits: 10 credits at Griffith University equals 7.5 credits. Then you must have 4 courses to get 30 credits in total.

- New Zealand: Points: 18 points at the University of Otago equals 10 credits. Then you must have 3 courses or 54 points in total to get 30 credits.

You should start the process of pre-approval of courses as soon as you have been nominated to a host university. Applications for pre-approval should be sent to your student advisor for approval by 1st of May.

Please note that some universities do not publish courses open to incoming exchange students until March/April.

Do not choose courses that overlap with courses that are already included in your education plan. For example, introduction to marketing.

You apply for pre-approval of courses in the digital student service desk.

ECIU Short term mobility

Would you like to try exchange for a shorter period of time?

ECIU – European Consortium of Innovative Universities is a consortium of 13 European universities, and a partner in Mexico that offers micro-modules from 3 – 5 credits (ECTS). These courses can be virtual – online, in-person, or a combination of both.

The great thing about ECIU courses is that you can also receive an Erasmus+ grant to participate if the course also includes a physical session of at least 5 days, and is a minimum of 3 ECTS.

The Erasmus+ scholarship is 50 – 70 Euro per day.

To receive an Erasmus+ scholarship, you must also sign an online learning agreement (OLA)

The ECIU collaboration means that all courses offered are already approved as higher education.

You can find all available courses in a common course catalogue: ECIU

ECIU courses have a duration of a few days, to a couple of weeks.

ECIU courses are suitable for those who are:

- Curious about what it means to study abroad

- Have interests across study programmes

- Want to fill their CV with relevant courses

Please note that even if ECIU courses are already approved as higher education, it does not mean that you will automatically have courses incorporated into your degree. In order for a course to be incorporated into your educational degree, you must apply for and be granted prior approval.

For more information about short-term mobility, contact the International Office by email: outboundexchange@uis.no

The ECIU team at UiS is available for questions and information at SIS Book Café every Tuesday from 11.00 – 13.00.

Do want to know more?
Please contact administrative coordinator for the program Oddvar Norland for more information.

General information about exchange: Exchange guide in Digital student service desk

Student exchange

  • All countries

    Bergische Universität Wuppertal

    Catholic University of the Sacred Heart, Milan

    Catholic University of the Sacred Heart ble grunnlagt i 1921. Universitetet har vunnet 5 stjerner av QS stars for deres felt innen ansettbarhet, undervisning, fasiliteter og engasjement.

    Griffith University

    Griffith University er en populær utvekslingsdestinasjon for UiS-studenter. Universitetet er et særlig godt valg for studenter innen musikk/dans, hotell/turisme og business.

    Lunds universitet

    Lunds Universitets historie går tilbake til 1666, og det rangeres jevnlig blant verdens 100 beste universiteter.

    Syddansk Universitet

    Odense er en nydelig by på den frodige øya Fyn i Danmark. Byen har 200.000 innbyggere, og er med sin sentrale plassering i syd-Danmark regionens ledende by innen forskning og kultur. Som student i Odense vil du virkelig oppleve at «det er deilig å være norsk i Danmark».

    University of Otago

    Oseania er mer enn Australia. Hva med et studieopphold på New Zealand? University of Otago er New Zealands eldste og ledende forskningsuniversitet. Universitetet ble grunnlagt i 1869 og er internasjonalt anerkjent. Campus ligger i sentrum av den livlige og multikulturelle studentbyen Dunedin sør på New Zealand.

  • Australia

    Griffith University

    Griffith University er en populær utvekslingsdestinasjon for UiS-studenter. Universitetet er et særlig godt valg for studenter innen musikk/dans, hotell/turisme og business.

  • Danmark

    Syddansk Universitet

    Odense er en nydelig by på den frodige øya Fyn i Danmark. Byen har 200.000 innbyggere, og er med sin sentrale plassering i syd-Danmark regionens ledende by innen forskning og kultur. Som student i Odense vil du virkelig oppleve at «det er deilig å være norsk i Danmark».

  • Italia

    Catholic University of the Sacred Heart, Milan

    Catholic University of the Sacred Heart ble grunnlagt i 1921. Universitetet har vunnet 5 stjerner av QS stars for deres felt innen ansettbarhet, undervisning, fasiliteter og engasjement.

  • New Zealand

    University of Otago

    Oseania er mer enn Australia. Hva med et studieopphold på New Zealand? University of Otago er New Zealands eldste og ledende forskningsuniversitet. Universitetet ble grunnlagt i 1869 og er internasjonalt anerkjent. Campus ligger i sentrum av den livlige og multikulturelle studentbyen Dunedin sør på New Zealand.

  • Sverige

    Lunds universitet

    Lunds Universitets historie går tilbake til 1666, og det rangeres jevnlig blant verdens 100 beste universiteter.

  • Tyskland

    Bergische Universität Wuppertal

Contact us

Professor
51833732
Faculty of Social Sciences
NHS – Department of Leadership and Service Innovation
Adviser
51832412
Faculty of Social Sciences
Faculty Administration SV
Administration NHS

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